When integrating data, you want to harmonize data from different sources — your support, sales, loyalty card systems, etc. — to create a unified 360 view of your customer, partner, or patient. That 360 view is your holy grail. It enables your APIs to access the right data to deliver value, whether it’s to improve customer loyalty, deliver better ads, or comply with GDPR related data requests. That 360 view is where the magic happens.
Unfortunately, achieving that 360 view is quite difficult. The traditional approach of buying a dedicated tool for Master Data Management (MDM) is slow and inaccurate. Not to mention the fact that, according to one report, 76% of MDM projects fail.
MarkLogic’s Smart Mastering is different. It provides the ability to master data quickly and automatically. You don’t have to buy an ineffective, siloed MDM system. It leverages the flexibility of our data modeling approach to quickly build your 360 view in the context of everything it knows. It looks at the multi-layered relationships across all of the data and uses fuzzy logic and AI (relevance scoring, database intelligence, and probabilistic algorithms to be specific) to match related records and provide confidence scores. Based on those scores, related records are merged automatically.
Even more cool, MarkLogic’s Smart Mastering also makes it possible to unmerge records if necessary. Because it all happens in the context of an Operational Data Hub, you can still easily access both the raw data and the harmonized, mastered versions. And it keeps the lineage and provenance so you can look back at all of your changes. No other MDM solution does that. Cool. Very cool.
MDM exists because of common data inconsistencies. It gets especially tricky when dealing with data about human identity, or “Person” entities in the parlance of MDM.
The data for one customer entity, for example, may appear differently across systems because of misspellings, nicknames, or the existence of multiple accounts. A customer appearing as Pat Richards in one system, may be Patricia Richards or Pat Ricardo in another. Or, what appears to be one entity is actually multiple entities — maybe Pat Richards actually has a son or daughter at the same address who, surprisingly enough, is also named Pat Richards.
These challenges with human identity are constantly occurring in business, and traditional Master Data Management (MDM) technology is simply terrible at fixing them. To make sense of it all, you need to re-think your approach to these challenges because without a 360 view, you won’t be able to serve your customers and achieve the business results you want.
Besides being too simplistic in how they match and merge data, traditional MDM tools run into a whole host of other problems.
With MarkLogic, you get free re-do’s. First, MarkLogic ingests the data as is and allows for agile modeling. Then, it allows for an iterative process of discovery and refinement. So, if you need to redo something like unmerge or change a rule it’s no problem!