I’ve met with customers and they just love it. Some of them say, ‘where have you been all along?’ Because it is truly simpler to use the information. Once they use that, then the product gets a lot more fun.

Challenges

  • Reduce tens of thousands of support cases by improving searchability
  • Disparate, vast amounts of data
Solutions

  • Search
  • Security
  • Scalability
Results

  • Faster, better search improved searchability and customer service
  • Siloed data is now integrated securely and easily shared

Why MarkLogic?

Cisco selected MarkLogic as the base for its Content Hub for technical documentation. The company favored MarkLogic’s ability to quickly ingest data as is, leading to more efficient loading and managing of data. Essential in the decision-making process was MarkLogic’s built-in search engine, providing Cisco users with a Google-like search experience.

Accelerated Delivery

Cisco was able to roll out its Content Hub in under 6 months.

Increased Security

Cisco is leveraging the world’s most secure NoSQL database to ensure content security and availability.

Easier Data Ingestion

Built-in search provides fast, advanced data indexing and access of over 80K+ URLs of dense information.

Related Resources

Video
Cisco Reimagines Content Delivery at MarkLogic World 2018 Session

Watch how the Cisco team explains the value of building its Content Hub based on MarkLogic.

Video
Cisco Delivers Google-like Customer Service with New Content Hub

Cisco Director of Operations Rajesh Chandrasekhar discusses improved customer service through superior content delivery.

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