Patients who are more actively engaged in managing their health tend to have better outcomes, spend less and cost the system less. This kind of engagement is crucial for healthcare organizations in the new competitive “one consumer” world of healthcare. The downside is that, as healthcare consumers, patients are expecting the very same seamless experience they get buying a new tablet or shopping online for car insurance. In this highly competitive marketplace, how can healthcare organizations keep pace with consumer demands and build a consumer-centric healthcare experience?
Competition is fierce in retail. To continuously provide value and build loyalty one consumer at a time, retailers slice and dice staggering volumes of data to derive real-time insights. In turn they develop 1:1 marketing to give consumers what they want and build 360-degree views of their suppliers to maximize efficiency, all to provide a better consumer experience.
Developing a truly consumer-centric healthcare experience starts with the basic notion that patients and members are consumers first. First let’s look at what your healthcare consumers want:
Now that you have outlined the objectives, you need to identify how to get it done. Until recently, providing this granular level of relevant information has been very difficult. The data is siloed all over the organization in different formats, structured and unstructured. Even how this information might be identified may vary from system to system. All of that leads to extensive “massaging” of data, which really means months and months of data manipulations commonly referred to as ETL (extract, transform, and load). The moment a new type of information gets added to the mix—the process starts all over again. The cost and inertia can kill your project.
There is a solution. Enterprise NoSQL is a new type of database that allows the ingestion of all these varied types of data, both structured and unstructured. Manipulations can occur after the ingest—and on the fly—so as to not slow down development. This process has been vetted and adopted by some of the largest healthcare, financial and retail organizations as a proven way to develop in an agile, continuous manner.
There are plenty of NoSQL databases available. But most only allow a single data type. And medical information is not so accommodating! MarkLogic was designed as a database that would allow search and queries across all data types—data, XML, JSON, binaries — and now semantic triples (RDF). Further, only MarkLogic has the enterprise features required to lock in transactions and is backed by government-grade security.
With MarkLogic powering your data, how will you build a better consumer-centric healthcare experience?
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