We’ve joined forces with Smartlogic to reveal smarter decisions—together.

Cisco Quickly Delivers Comprehensive and Predictive Documentation for 30 Years’ Worth of Products

Through organic growth and mergers and acquisitions, Cisco has tens of thousands of products in its 30-year existence. Imagine all the documentation Cisco has about each individual product. Rajesh Chandrasekhar, Director of Operations at Cisco, is tasked with making that documentation accessible to customers in the most satisfactory manner possible. To meet this goal, Rajesh talked to us at MarkLogic World about how he and his team built a Content Hub based on MarkLogic® on AWS. The hub has dramatically improved customer service, helping customers not only find relevant information quickly, but also helping them find new relevant content they didn’t know existed.

I’ve met with customers, and they just love it. Some of them come out and say, ‘Where have you guys been all along?’ Because it is truly simpler to use the information, and once they use that, then the product gets a lot more fun.”
– Rajesh Chandrasekhar, Director of Operations at Cisco

Hear about the Cisco Content Hub

Learn More:

Nicole Roseveare - Director, Customer Engagement | MarkLogic

Start a discussion

Connect with the community




Most Recent

View All

Facts and What They Mean

In the digital era, data is cheap, interpretations are expensive. An agile semantic data platform combines facts and what they mean to create reusable organizational knowledge.
Read Article

Truth in ESG Labels

Managing a portfolio of investments for your client has never been simple - and doing so through an ESG lens raises the complexity to an almost mind-boggling level. Learn the signs your team has hit the wall with current tools - and how a semantic knowledge graph can help.
Read Article

4 Signs You’ve Got a Transaction Reconciliation Challenge

Many firms manage transaction reconciliation using smart people armed with spreadsheets - but that doesn't scale well. Learn what to look for, to know if you're creating new forms of risk for your firm.
Read Article
This website uses cookies.

By continuing to use this website you are giving consent to cookies being used in accordance with the MarkLogic Privacy Statement.