Support
The quality of the MarkLogic support team is at the core of our business. We make your problem our problem.
The MarkLogic support organization measures its success by the enthusiasm with which customers and partners will attest to the high quality of the enterprise-grade support that we provide. While we recognize the importance of exceeding customer expectations for traditional metrics such as response time and time to resolution, we believe that it is our partner approach that makes the MarkLogic support organization a key contributor to successful business solutions built on MarkLogic Server.
Support is not isolated. As is the case across MarkLogic, our support team works in collaboration with other MarkLogic teams to provide customers and partners with the most comprehensive and highest quality support possible. We pride ourselves on going the extra mile for our customers and partners when they need us the most—in many cases, lending expertise even when an issue falls outside of MarkLogic Server.
Global and cross-functional
The global organization of our support team ensures that someone will always be available if an urgent issue surfaces, backed by cross-functional teams including support, engineering, and professional services. MarkLogic Server-based knowledge management tools allow our support engineers to provide very complete and high-quality responses to inquiries in record time.