The MarkLogic support organization measures its success by the enthusiasm with which customers and partners will attest to the high quality of the enterprise-grade support that we provide. While we recognize the importance of exceeding customer expectations for traditional metrics such as response time and time to resolution, we believe that our partner approach makes the MarkLogic support organization a key contributor to successful business solutions built on MarkLogic.
The MarkLogic support organization is globally based, ensuring that someone is always available if an urgent issue surfaces. Support works in collaboration with other MarkLogic teams including engineering and professional services to provide the most comprehensive and highest quality support possible. We pride ourselves on going the extra mile for our customers and partners when they need us the most. In many cases, we lend expertise even when an issue falls outside of MarkLogic.
- If you have an urgent issue, email support@marklogic.com.
- Customers and partners can log on to the MarkLogic Support Site for more information.
- To learn more about our support policies please refer to the MarkLogic Support Handbook.