MarkLogic helps leading companies in virtually every industry build and deploy applications to increase efficiency, make better decisions and increase content re-use by unlocking the full value of their content. MarkLogic Server is uniquely able to leverage both the text and structure of all of your content—structured, semi-structured and unstructured—to provide employees, customers and partners with content delivery, search and discovery and custom publishing solutions that put the right information in the hands of the right people at the right time.

Knowledge Management and Information Sharing

The information your employees, customers and partners need to make the right decisions is spread across multiple sources and structured in as many ways. Like most companies, you’re probably struggling to consolidate, understand and share critical information both within and across departments. As a result, employees recreate work that’s already been done, make decisions on out-dated or incorrect information and decrease your productivity.

MarkLogic brings all of your enterprise content together, so you can analyze it, share it and take action on it. Once all of your content has been integrated, MarkLogic Server powers role- and task-aware knowledge management and information sharing applications with search, browsing and content delivery capabilities. This ensures that your users access up to the minute information when and where they need it, and regardless of where it was created and stored.

Search and Discovery

As the amount of your company’s information grows exponentially, its value grows along with it. MarkLogic Server unlocks that value by allowing you to create search and discovery applications that provide situationally-aware answers from the large stores of content spread across all of your business. Whether you’re equipping your contact center agents with a tool to find the right answer to your customers’ questions, or ensuring your employees retrieve details from the correct benefits plan, MarkLogic combines the best of text and structured search to deliver the right answer to the right person.

Content Delivery

Businesses today produce an increasing amount of content that is delivered and consumed in multiple digital formats. Trying to anticipate all of the ways that content will be consumed is a daunting and sometimes insurmountable task. MarkLogic Server eases that burden by enabling you to transform and deliver customized and personalized content through print, web, PDAs or virtually any other channel all from a single, centralized repository. This means you can deliver information across your company—sales, marketing, field services… everyone—in real time and with confidence that they’ve received it in role- and task-specific ways.

Content Mining and Analytics

The key nuggets of information are often buried deep in mountains of content. Content mining applications powered by MarkLogic reveal details, patterns and relationships that other solutions miss. MarkLogic Server’s advanced query capability combined with complete knowledge of your content’s structure lets you collect, analyze, and disseminate information that is actionable and task- and role-specific. In human resources, this can help analysts determine what kinds of benefits are most used—and valued—by your employees. And it can provide your sales and marketing teams with actionable information that can increase your revenue.

Custom Publishing

Publications distributed to customers and employers often include information that is not relevant to that particular person. Custom publishing allows you to dynamically create content for an audience of one, including only the relevant parts and pieces of information, often drawn from across multiple sources. Whatever industry you’re in, you must provide a wide range of information to a variety of audiences: internal and external customers, executives and directors, media and investors. Using MarkLogic Server you can aggregate content from multiple sources, assemble customized documents and dynamically deliver information personalized for your users. Only MarkLogic Server has the content repository, aggregation and delivery capabilities necessary to give you this much flexibility and control over the publishing process.

Contact Centers

Contact centers are the primary customer touch point at most companies. Ensuring agents in a call center, or customers accessing a self-service site, quickly and accurately find answers from deep within their content to their questions, rather than lists of hits that match their search query, can increase customer satisfaction, decrease costs and drive cross-sell and up-sell opportunities. Integrating all of your content into a single MarkLogic solution enables agents and customers alike to locate the precise, context-sensitive answers they’re looking for, instead of returning lists of links that they must then scan, open and browse. Auditing capabilities are also provided to ensure compliance with regulatory requirements regarding how a response was provided, along with the information used, and deliver the results in the desired output format.

Learn more about MarkLogic Server and the unique capabilities it brings to content applications and services.

Click here to learn how customers use MarkLogic to drive content agility.

Read about MarkLogic partners here.